Question 1

Appointments

Accepted Answer

Please let Reception and your child's tutor know if your child will be going out of school for an appointment. You will need to sign them in and out at Reception.

Question 2

Behaviour

Accepted Answer

Frensham Heights has a strong ethos based on respect for one another. It’s important to us that everyone is treated with respect and kindness. We give students the opportunity to explain when they feel there is a problem or if they have a conflict with another student. Usually students will be taken away from the situation and given a chance to calm down, speak and resolve. We will either inform you verbally or in writing of such conflicts. Please pass on any messages concerning behaviour to your child’s tutor.
For more serious behavioural problems, please refer to our School Rules here. (https://www.frensham.org/_files/ugd/244947_4b8a159d265841438f4714839eb2a956.pdf)

Question 3

Calendar

Accepted Answer

A digital School Calendar is available at the start of each term. Our calendar is also available online on the parent portal and the week ahead will be shared in Friday's newsletter.

Question 4

Changes at Home

Accepted Answer

Please let your child's tutor or Head of School know if there are changes to your family situation, moving house, illness, work commitments or new arrivals. We can help support you and your child through these.

Question 5

Class Reps / Parents Voice

Accepted Answer

Each year group has a Class Rep plus an additional Boarding Class Rep. These will be communicated to you at the start of the Autumn Term.  The class rep sits on the Parents’ Voice committee, which helps support new and existing parents and collaborates with the school. You can find out more about Parents' Voice here.  (https://www.frensham.org/parent-voice)

Question 6

Contact Details

Accepted Answer

Please let Reception and your child's tutor know if any of your contact details change, even temporarily.

Question 7

Contacting Staff

Accepted Answer

You are welcome to send any staff at Frensham an email.  Email format is firstnamelastname@frensham.org (firstnamelastname@frensham.org)and you can find our full Staff List here. (https://www.frensham.org/our-staff)

Question 8

Dogs

Accepted Answer

Frensham is dog-friendly. Parents are welcome to bring their dog to school at pick-up or drop-off, but please pick up any mess and don’t take them inside the buildings. Please make sure your dog is under control and on a lead at all times and remember that some students and adults may be frightened of dogs.

Question 9

Drop Off

Accepted Answer

Please drop your child off in the Drop-off zone each morning. Please use one of the queues on either side and drive along as far as you can before dropping. Please don't drive down the middle and stop to drop-off as this blocks the flow of traffic. The drop-off is a drop and go zone, if you need to get out of your car for any reason, please park in the Main Car Park and let your child walk in from there.

Question 10

Email

Accepted Answer

We generally only send you communication by email, but it is worth checking with your child to see if they have anything that requires your attention.

Question 11

Founders' Day

Accepted Answer

This is a fun, family day on the last Saturday of the Summer Term where we all come together to celebrate Frensham Heights.  The dress code is informal and you can bring a picnic or buy food and drinks here.  There are music, dance and drama performances, sports competitions, fete style stalls and talks in the Aldridge Theatre.

Question 12

Friends of Frensham (FOF)

Accepted Answer

A body of parents who run fundraising events throughout the year.  All parents are warmly invited to get involved.  Any details of meetings or events that FOF are organising are sent out in the school newsletter.

Question 13

Health Centre

Accepted Answer

We are very lucky to have an onsite Health Centre, staffed by qualified nurses.  If we are concerned about your child’s health, we will take them to the Health Centre to be assessed by the nurse.  They will contact you if they are concerned or if they need to be taken home.  The Health Centre hold your child’s medical form and are available for any medical enquiries you may have. (healthcentre@frensham.org)

Question 14

Illness/Absence

Accepted Answer

If you think your child is unwell, please keep them at home where are more likely to recover quickly.  Please note that stomach upsets (vomiting and diarrhoea) require absence from school for 48 hours from the final bout. We will ask students with a temperature to be collected although with your permission we can administer paracetamol while your child waits. If in doubt please contact the Health Centre for advice on school attendance.  If you are keeping your child at home, please let Reception and your child's tutor know as soon as possible either by telephone or email.

If your child is absent from school for any reason please phone or email Reception. Any planned absences need to go through the Head's Office.

Question 15

Late

Accepted Answer

If they are late (after 8.30am) your child will be marked as late in the register. They will need to go to Reception when they arrive to sign-in before going to class.

Question 16

Lost Property

Accepted Answer

Please make sure anything your child brings in to school is named.  Any named items will be returned to your child in due course. It can be very hard to track down unnamed property, but our Housekeeper, Christine Barrett, can be contacted for lost property to see if it has been turned in.

Question 17

Medicine

Accepted Answer

Any over-the-counter or prescription medicines must be taken to the Health Centre. They will be administered by Health Centre staff.

Question 18

Newsletter

Accepted Answer

Every Friday afternoon you will receive a school newsletter. Please keep an eye out as it contains a lot of information (notices, events, menus) alongside highlights of the week and messages from the Head and the Head of Junior School.

Question 19

Nut-Free School

Accepted Answer

We are a strictly nut-free school.  If your child brings any food items to school, please make sure it is nut-free.  We ask that students don’t bring in cakes or treats for their birthdays or other events to keep everyone safe.

Question 20

Online Forms

Accepted Answer

When we need your permission for your child to go on a trip or would love your feedback on something, we will ask you to complete an online form.  The link for this will be in the email telling you about the trip or event.

Question 21

Parents' Evenings

Accepted Answer

Years 7 and 8 have Parents’ Evenings in the Autumn and Summer terms and grade cards are sent out twice a term. Year 7 also has a Meet the Tutor and Parent Info evening at the beginning of the Autumn term.

Years 9 and 10 have Parents’ Evenings in the Spring and Summer terms and grade cards are sent out twice a term.

Year 11 has Parents’ Evenings in the Autumn and Spring terms and grade cards are sent out twice in both the Autumn and Spring terms.

Year 12 has Parents’ Evenings in the Spring and Summer terms and grade cards are sent out twice a term.

Year 13 has Parents’ Evenings in the Autumn and Spring terms and grade cards are sent out in the Autumn and Spring terms. There is also a Parents’ Info evening at the beginning of the Autumn term.

Question 22

Payments

Accepted Answer

Payments for trips or events will either be added to your end-of-term bill or you will be asked to make a bank transfer to Frensham. Anything requiring additional payment will have details sent for you to approve beforehand.

Question 23

Parent Portal

Accepted Answer

When your child starts with us you will be given a login for the Parent Portal.  All our school reports are published here, along with weekly menus for lunch. You can find the Parent Portal here. (https://schoolbase.online/Logon?dname=frensham)

Question 24

Performances

Accepted Answer

Frensham has many incredible performances across the school year in the Junior School.  Dates can be found in the calendar, full details will be emailed to you as we approach the event. You can find out about events and book tickets here. (https://www.frensham.org/events)All performances are open to family and friends.

Question 25

Phones

Accepted Answer

Years 7 & 8 are not allowed mobile phones on-site during schol hours.

Year 9 and above can bring a mobile phone, but this should be switched off during lesson times. Please make sure to check that your mobile and any other personal items of value are insured.

Question 26

Pick Up

Accepted Answer

Please arrange with your child where and when you will pick them up. You can use the Drop-Off zone or the Main Car Park. Sixth Formers can be picked up at Roberts House.

Question 27

Special Dietary Requirements

Accepted Answer

Our catering department can arrange for any specialist dietary requirement your child may have.  Please make sure to fill in the online form here (https://www.frensham.org/forms)and speak to your child’s tutor if you have any concerns.

Question 28

Special Educational Needs

Accepted Answer

If your child has been identified with additional needs or if you’d like to talk about any please speak to Beverley Wrigglesworth, our Director of Support for Learning.

Question 29

Sports Day

Accepted Answer

Years 7 to 10 will have a Sports Day in the Summer Term. Parents are welcome to come in and watch.

Question 30

Trips

Accepted Answer

Please make sure you have completed a single permission request for to allow your child to attend any spontaneous local trips - this should be sent to you when your child joins the school, but please contact admissions@frensham.org (admissions@frensham.org)if you have not received it. Any additional costs are usually added to your bill at the end of term.
For residential trips, you will be notified well in advance to sign up your child and payment will be requested by bank transfer, normally with a deposit first and balance closer to the trip.

Question 31

Water

Accepted Answer

Please make sure your child has a clean water bottle with them everyday. There are water fountains where they can refill during the day.

Question 32

Website

Accepted Answer

There is a lot of useful information on this website. Please have a good look around, a useful starting point is the Parents' Info page.(https://www.frensham.org/parents-info)

FAQS (YRS 7 & UP)